We offer free returns!
- If for any reason you’re not satisfied with the item, you can return it for free.
- If the item arrives damaged, or is not what you expected, you may return it.
- If the item is lost and cannot be retrieved, as proven by the tracking history, you will receive a full refund.
Situations excluded from free-returns:
- If buyer uses expedited shipping that exceeds the amount Artful Acquistions spent in shipping the item, buyer has to pay the difference- or excess amount.
- If the buyer purchased the item at a discounted price, the buyer has to pay for shipping, but will receive a full refund for the amount of the item purchased.
- Oil paintings, as being shipped back and forth may depreciate the items.
30 day time period for returns/refunds
- If within 30 calendar days from the time of delivery, you may return it for any reason.
- Start the return process within 30 days of receiving your item.
- Ship the item back as soon as possible so it can be reposted.
Where to return items?
- The items would be shipped back to the original adress:
Leon Bahrman
6005 Alta Monte NE
Albuquerque, NM 87110
How to return items?
- At the bottom of the Order Details page there is an option for “Request Refund”, click on that to request a refund. Follow the prompts.
- Or, proceed to our Refund Request Form
- If there’s any question, or to request a refund directly, Contact Us!
What condition should item be returned as?
- The item should be packaged and shipped with as much care as possible.
- If item was received undamaged, it should be returned undamaged.
- If the original packaging was damaged, the costs to repackage it will be refunded to you with a receipt.
- Repackaging costs cannot greatly exceed original amount spent to send it.
Is an exchange possible?
- Yes! If there’s an item of equal or comparable value, an exchange is possible.
How are refunds paid?
- I myself will refund the full amount once I see that a request has been made.
- This will be done either directly through the payment method used by the buyer, or else manually.