Returns Policy

We offer free returns!

  • If for any reason you’re not satisfied with the item, you can return it for free.
  • If the item arrives damaged, or is not what you expected, you may return it.
  • If the item is lost and cannot be retrieved, as proven by the tracking history, you will receive a full refund.

Situations excluded from free-returns:

  • If buyer uses expedited shipping that exceeds the amount Artful Acquistions spent in shipping the item, buyer has to pay the difference- or excess amount.
  • If the buyer purchased the item at a discounted price, the buyer has to pay for shipping, but will receive a full refund for the amount of the item purchased.
  • Oil paintings, as being shipped back and forth may depreciate the items.

30 day time period for returns/refunds

  • If within 30 calendar days from the time of delivery, you may return it for any reason.
  • Start the return process within 30 days of receiving your item.
  • Ship the item back as soon as possible so it can be reposted.

Where to return items?

  • The items would be shipped back to the original adress:

Leon Bahrman

6005 Alta Monte NE

Albuquerque, NM 87110

How to return items?

  • At the bottom of the Order Details page there is an option for “Request Refund”, click on that to request a refund. Follow the prompts.
  • Or, proceed to our Refund Request Form
  • If there’s any question, or to request a refund directly, Contact Us!

What condition should item be returned as?

  • The item should be packaged and shipped with as much care as possible.
  • If item was received undamaged, it should be returned undamaged.
  • If the original packaging was damaged, the costs to repackage it will be refunded to you with a receipt.
  • Repackaging costs cannot greatly exceed original amount spent to send it.

Is an exchange possible?

  • Yes! If there’s an item of equal or comparable value, an exchange is possible.

How are refunds paid?

  • I myself will refund the full amount once I see that a request has been made.
  • This will be done either directly through the payment method used by the buyer, or else manually.

 

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